Refund policy
How do I initiate a return?
As a Gemy & Amber customer, you are entitled to sale on approval — which means you can cancel your purchase, even if the goods are not defective, within 14 days of delivery. However, we recommend you that start return process on the 7th day to have smoother return transaction.
Always save the return receipt until your refund has been confirmed by Gemy & Amber.
For a smooth and safe return of your purchase, please follow these steps:
Drop off to a service point:
1. Register your return in our Return Portal and use your return label sent in the same package. Use the email from your order and the order ID to initiate the return.
2. Pack your order as it was received in its original box.
3. Paste the prepaid return label on top of the original address label.
4. Return your order to your closest pick-up point within 14 days of the date of delivery.